Enhancing the Customer Experience with Returns Management

With a core focus on turnkey retail and eCommerce fulfillment services, RPI processes and refurbishes large volumes of product returns with speed and accuracy!

Returns are an unfortunate but constant reality for many of our clients. At RPI, we help to streamline this negative work through our dedicated Returns Management teRPI. We employ a great crew, automated systems and client specific processes that help to minimize the costs associated with returns handling, and quickly get inventory back onto the shelf as shippable finished goods (for those items that can be refurbished). Both Efficiency and effectiveness are trademarks of RPI Returns Processing Management Services!
RPI Fulfillment also understands the need to process returns in a timely fashion, whether these be Consumer Returns where customers expect immediate credit on their orders (and undoubtedly will place a Customer Service call if the process take too long), and Retail Returns where clients look to clean up the books before month end.
Consumer Returns: RPI utilizes sophisticated operating software to efficiently manage returns for credit and returns for exchange on behalf of our direct-to-consumer clientele. Our systems are able to be fully integrated with the client’s chosen shopping cart software or customer service module so returns data is immediately available. This in turn reduces the volume and cost associated with customer communications. During the Client Transition Process (CTP), and as an ongoing effort, RPI works closely with each client to properly define and determine the returns process flow and defective return criteria, ensuring that all saleable products are moved from the returns warehouse to finished goods.
Retail Returns: RPI processes large volume retail product returns from the big box retailers to the “mom and pop” shops. The majority of retail returns are received, processed and confirmed back to the client (with an accurate account of all that was returned), generally within 1-3 days from the time they reach our facility. At RPI, we are able to utilize barcode scanners or count by hand if necessary to itemize exactly what has been returned by the customer, and then we send the required returns data to our client in a format that meets their specific accounting needs.
Returns Refurbishment:
Product refurbishment can vary greatly by client and product type, and RPI Returns Processing Management Services is adept at following refurbishment guidelines that are established by the client during the CTP. Whether testing is involved, repacking, replacing components, checking for a broken seal, etc. RPI will provide quality “hands on” service. The RPI Returns Management team follows documented guidelines for the actions to be taken with each returned product they encounter on behalf of our clients. This is all a part of RPI having designed customized operating solutions for the clients we serve.
Return Logistics Management:
We can handle the physical transportation of returned goods from the customer back to the warehouse or designated return center. This includes coordinating with carriers, managing shipping labels, and optimizing the return shipping process.
Returns Receiving and Inspection:
Upon receiving returned items, we can inspect the products to assess their condition. This includes checking for damages, verifying quantities, and categorizing items based on their condition (e.g., re-sellable, damaged, refurbished). We have Quality Control system that can be customized.
Inventory Management:
Once returned items are received and inspected, Our WMS will capture inventory categories to reflect the returned products. This helps in maintaining accurate stock levels and ensures that the returned items are available for resale or are properly disposed of if damaged.
Disposition of Returned Items:
Depending on the condition of returned items, we can determine the appropriate disposition. This may involve restocking, refurbishing, recycling, or disposing of products in compliance with regulations.
Analytics and Reporting:
We can provide reporting on return trends, reasons for returns, and other relevant data. This information can be valuable for businesses to identify areas for improvement in product quality, customer service, and other aspects of their operations.
Reverse Supply Chain Optimization:
We can work with businesses to optimize the reverse supply chain, making the returns process more efficient and cost-effective. This may involve consolidating returned items, choosing the most cost-effective shipping methods, and reducing the overall turnaround time for returns.
By outsourcing returns processing to River Plate, Inc. businesses can focus on their core competencies while benefiting from the expertise and resources of a specialized logistics partner. This can result in improved customer satisfaction, reduced costs, and increased efficiency in managing returns.